Privacy Policy

Last Updated: May 8, 2026

Westhaven Power respects your privacy. This Privacy Policy explains how Westhaven Power, including Westhaven Inc. and related Westhaven Power operations, collects, uses, discloses, and protects personal information when you visit our website, interact with our advertisements, submit a form, download a guide, request solar options, schedule an appointment, communicate with us, or become a customer.

This Policy is designed to explain our practices clearly, including our use of cookies, pixels, analytics tools, advertising technologies, lead forms, customer relationship management systems, and service providers.

1. Who We Are

Westhaven Power provides residential solar, battery storage, backup power, and related energy services.

Westhaven Power 800 Northgate Drive Yuba City, CA 95991 Phone: (866) 575-4112 Email: team@westhavenpower.com CA State License No. 965111

2. Personal Information We Collect

We may collect personal information directly from you, automatically through our website and advertising technologies, from our service providers, and from third-party platforms that help us operate, advertise, and communicate with prospective and current customers.

Information You Provide to Us

We may collect:

• Name
• Email address
• Phone number
• Home address or service address
• Zip code or general location
• Homeownership status
• Electric utility information
• Electric bill amount or energy usage information
• Solar, battery, generator, or energy service interests
• Appointment preferences
• Messages, form responses, survey answers, or call notes
• Information you provide when requesting a consultation, downloading a guide, or asking us to contact you
• Financing-related information, when you choose to pursue financing or a lease/PPA option
• Project, proposal, contract, design, installation, warranty, service, and support information if you become a customer

Information Collected Automatically

When you visit our website or interact with our ads, emails, forms, or landing pages, we may automatically collect:

• IP address
• Device identifiers
• Browser type
• Operating system
• Referring website or ad source
• Pages viewed
• Links clicked
• Date and time of visit
• Approximate location derived from IP address
• Form activity
• Funnel progress
• Ad interaction data
• Conversion events
• Cookie, pixel, and similar tracking identifiers

Information from Advertising and Analytics Partners

We may receive information from platforms and service providers that help us measure advertising performance, understand website activity, improve campaigns, prevent fraud, and show more relevant ads.

These may include advertising, analytics, website, form, CRM, call tracking, email, SMS, and automation providers.

3. How We Use Personal Information

We use personal information to:

• Respond to your requests
• Provide solar, battery, generator, or energy service information
• Show you relevant options based on your home, utility, and energy usage
• Schedule and confirm appointments
• Qualify leads
• Send emails, text messages, calls, or other communications when permitted by law
• Provide proposals, quotes, system designs, financing options, and project information
• Manage customer relationships
• Process contracts, installations, service, warranty, and support requests
• Improve our website, funnels, forms, ads, and customer experience
• Measure advertising performance
• Attribute leads and conversions to advertising campaigns
• Create and manage advertising audiences
• Retarget visitors who have interacted with our website, ads, or funnels
• Detect and prevent fraud or misuse
• Comply with legal, regulatory, contractual, and operational requirements
• Protect our rights, property, customers, employees, and business operations

4. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, tags, scripts, software development kits, and similar technologies on our website and landing pages.

These technologies may be used for:

• Website functionality
• Security
• Analytics
• Lead attribution
• Advertising measurement
• Conversion tracking
• Retargeting
• Audience creation
• Campaign optimization
• Improving website and funnel performance

These technologies may be placed by Westhaven Power or by third-party service providers and advertising partners, including platforms such as Meta, Google, YouTube, and similar advertising or analytics providers.

Where permitted by law, these technologies may operate when you visit our website. You do not need to accept a cookie banner for us to use cookies or pixels that are permitted by law. However, you have the right to opt out of certain uses of your personal information, including the sale or sharing of personal information for cross-context behavioral advertising, as described below.

5. Advertising, Retargeting, and "Sharing" Under California Law

We use advertising technologies to understand how people find us, measure the performance of our ads, improve our marketing, and show relevant ads to people who may be interested in solar, battery storage, backup power, or related energy services.

Under California law, some uses of advertising cookies, pixels, and similar technologies may be considered "sharing" personal information for cross-context behavioral advertising, even if we do not sell personal information for money.

We may share the following categories of personal information with advertising and analytics partners for advertising, analytics, attribution, measurement, and retargeting:

• Identifiers, such as IP address, device identifiers, cookie IDs, email address, phone number, or hashed contact information
• Internet or network activity, such as pages viewed, links clicked, form activity, ad interactions, and conversion events
• Commercial information, such as services requested or interests shown
• Geolocation information, such as approximate location derived from IP address
• Inferences, such as likely interest in solar, battery storage, backup power, or energy services

You may opt out of this sharing at any time by using our Do Not Sell or Share My Personal Information link or by enabling a recognized opt-out preference signal, such as Global Privacy Control.

6. How We Disclose Personal Information

We may disclose personal information to:

• CRM, lead management, and marketing automation providers
• Website hosting, landing page, and form providers
• Email, SMS, phone, and communication providers
• Advertising and analytics platforms
• Call tracking and appointment scheduling providers
• Sales, design, proposal, and project management software providers
• Financing, lease, PPA, lender, or payment partners when you choose to pursue a financing option
• Installation, engineering, permitting, utility, and project partners
• Customer support and warranty providers
• Professional advisors, including attorneys, accountants, auditors, and insurers
• Government agencies, regulators, utilities, or permitting authorities when required or appropriate
• Successors or assigns in connection with a merger, acquisition, financing, restructuring, or sale of business assets

We may also disclose information when necessary to comply with law, enforce our agreements, protect our rights, prevent fraud, protect safety, or respond to lawful requests.

7. We Do Not Sell Personal Information for Money

Westhaven Power does not sell personal information for money.

However, as explained above, our use of certain advertising, analytics, retargeting, and conversion tracking technologies may be considered a "sale" or "sharing" of personal information under California privacy law. You may opt out of this activity using the methods described in this Policy.

8. Your California Privacy Rights

California residents may have the following rights, subject to legal limitations and verification requirements:

• The right to know what personal information we collect, use, disclose, sell, or share
• The right to request access to personal information
• The right to request deletion of personal information
• The right to request correction of inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit certain uses and disclosures of sensitive personal information, where applicable
• The right not to be discriminated against for exercising privacy rights

9. How to Exercise Your Privacy Rights

You may submit a privacy request by contacting us at:

Email: team@westhavenpower.com Phone: (866) 575-4112 Mail: Westhaven Power, 800 Northgate Drive, Yuba City, CA 95991

For opt-out requests related to advertising cookies, pixels, and similar technologies, use the Do Not Sell or Share My Personal Information link on our website or enable a recognized opt-out preference signal, such as Global Privacy Control.

We may need to verify your identity before processing certain requests. Verification may require matching information you provide with information we already maintain, such as your name, email address, phone number, or service address.

You may also authorize another person to submit a request on your behalf. We may request proof that the authorized agent has permission to act for you.

10. Opting Out of Sale or Sharing

You may opt out of the sale or sharing of your personal information by:

• Clicking Do Not Sell or Share My Personal Information on our website
• Adjusting your Cookie Preferences, if available
• Using a browser or extension that sends a recognized opt-out preference signal, such as Global Privacy Control
• Contacting us at team@westhavenpower.com

After we receive and process your opt-out request, we will stop selling or sharing your personal information in a way that is linked to the browser, device, or information associated with your request, unless you later authorize us to do so.

Because cookie-based opt-outs are often browser- and device-specific, you may need to submit your opt-out again if you use a different browser, clear cookies, or use a different device.

11. Global Privacy Control and Do Not Track

Some browsers and extensions allow you to send a privacy signal, such as Global Privacy Control, indicating that you want to opt out of the sale or sharing of your personal information. Where required by law, we honor recognized opt-out preference signals.

Some browsers also offer "Do Not Track" signals. Because there is not a uniform industry standard for responding to Do Not Track signals, we do not currently respond to all Do Not Track signals. We do, however, honor recognized opt-out preference signals where legally required.

12. Sensitive Personal Information

We may collect information that could be considered sensitive personal information in limited circumstances, such as information related to financing, identity verification, or account access, if needed to provide services you request.

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law, unless we provide the required notice and opportunity to exercise that right.

13. Children's Privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect, sell, or share personal information from children under 16 years old.

If we learn that we have collected personal information from a child under 16, we will take appropriate steps to delete it or handle it as required by law.

14. Text Messages, Calls, and Email Communications

When you provide your phone number or email address, we may contact you about your request, appointment, consultation, guide download, proposal, project, service, or related Westhaven Power offerings.

Communications may include calls, emails, text messages, automated messages, appointment reminders, follow-up messages, and service-related notices, where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in our emails. You may opt out of text messages by replying STOP. You may also contact us directly to update your communication preferences.

15. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, managing leads, maintaining customer records, supporting warranties, completing projects, complying with legal obligations, resolving disputes, enforcing agreements, improving operations, and maintaining business records.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, warranty obligations, project records, accounting requirements, and operational needs.

Advertising and analytics data may be retained for shorter periods depending on the settings and retention practices of our advertising, analytics, and technology providers.

16. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.

17. Third-Party Websites and Services

Our website, ads, emails, or forms may link to third-party websites, platforms, financing providers, utility resources, or other services. We are not responsible for the privacy practices of third parties. Their privacy policies apply to information they collect from you.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above and provide additional notice where required by law.

19. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Westhaven Power 800 Northgate Drive Yuba City, CA 95991 Phone: (866) 575-4112 Email: team@westhavenpower.com